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5 benefits of outsourcing credit control

Trouble getting paid on time? Chris Cooper explains why you should outsource your credit control.

One of the most crucial aspects of managing your business is keeping track of your cash flow. Without consistent cash flow, you might struggle to pay your bills, salaries and other expenses on time, which spells bad news for all involved. For any business that invoices its customers, ensuring that they pay their bills on time is essential to maintaining cash flow. This is called credit control. Credit control can be time-consuming, and it may not be the most effective use of your resources. This is where leaning on an external credit control service can come in handy. Here’s how…

Expertise and experience

Credit control isn’t as easy as just asking customers to pay up. You need the knowledge and expertise to handle difficult situations, and you need to remain on top of the latest regulations and legal requirements. Using experienced credit control specialists who know how to manage the credit control process effectively can help protect your business from potential reputational, legal and financial risks.

Improved customer relationships

Outsourcing credit control can help to maintain and improve your customer relationships by removing you from the difficult conversations. Our credit control specialists are experienced in handling customer challenges and situations effectively, meaning that they can resolve any issues or disputes quickly and professionally. At Seofon we pride ourselves on our calm and balanced approach, which ensures customers feel heard and understood while paying promptly. This helps to maintain positive relationships with your customers, leading to repeat business and referrals.

Improved efficiency

By outsourcing credit control, you can improve the efficiency of your accounts receivable process. Our credit control specialists have systems and processes in place to manage invoices and payments effectively, meaning that they can reduce the time it takes to collect payments and resources aren’t wasted.


Hiring an external credit control specialist eliminates the need to hire a full-time employee, meaning that you can save on recruitment, training and employment costs. It also means that you only pay for the service when you need it, providing a flexible and cost-effective solution.

Improved cash flow

Finally, and crucially, using external credit control services improves cash flow. By outsourcing credit control to a third party, you can reduce the time it takes to collect payments, improving your cash flow and freeing up your resources. This is especially important for small and medium-sized businesses that rely on cash flow to stay afloat.

If you are spending countless hours maintaining your cash flow, don’t enjoy the awkward conversations with customers or are keen to implement an efficient and effective credit control system, pick up the phone and we’ll be happy to tell you more.