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Customer expectations are constantly evolving, but what never changes is the need to support customers to achieve their goals. We fill you in on the customer service support and best practice that will turn customers into advocates.
At some point we will all have that one client where things go wrong. And keep going wrong. Your working relationship is probably very good, however on the day to day work front you may find that you are making mistakes. Silly mistakes that don’t happen with other clients. These mistakes could be down to…
What is the focus of your business universe? Is it the love of the job, the availability or resources, or your desired working pattern? I’m hoping that you haven’t agreed with any of these and are now shouting at the screen “it’s the customer you idiot!” If you had thought of something else then I…